Protecting People.
Enhancing Lives.
Delivering our purpose with impact.
Welcome to the Rentokil Initial 2020 Responsible Business Report
2020 was a year when, as a company, we once again proved our commitment to being a responsible business. The delivery of our purpose – to Protect People and Enhance Lives – was never more important.
Clearly, there was much change: 8,500 colleagues moved to remote working; Hygiene became one of the world’s most important categories; and in just four weeks Disinfection services were launched across 60 countries.
But it was also a year when our operational model continued to run consistently and effectively: We delivered record levels of colleague safety, training and retention; our leadership in innovation and digital was vital to supporting customers; and, having recognised at an early stage that we faced a crisis, we acted with agility and pace.
But it was also a year when our operational model continued to run consistently and effectively: We delivered record levels of colleague safety, training and retention; our leadership in innovation and digital was vital to supporting customers; and, having recognised at an early stage that we faced a crisis, we acted with agility and pace.
Our response
Our approach to managing the COVID-19 crisis has been to address the challenge through three phases:
- The Crisis phase;
- The Recovery phase; and
- The Strategic Opportunities phase.
Our environment plan
With the support of our stakeholders, in 2020, we committed to achieving net zero carbon emissions from our operations by the end of 2040.
We believe this ambition is bold and stretching, given we operate in 83 countries, but will unlock a new level of energy and innovation as we seek to differentiate the Company as a leader in environmental sustainability.
For the last 15 years, Rentokil Initial has produced a standalone Responsible Business Report to add depth to its reporting in areas that are important to stakeholders.
This year we also report for the first time within the Task Force on Climate-related Financial Disclosures and Sustainable Accounting Standards Board frameworks.
We also align our report with the UN Sustainable Development Goals. Throughout the year we engage and participate in a number of independent ESG indices, accreditations and awards.
