88.6%
Total colleague retention
Good progress in 2020 with overall colleague retention increasing by 1.7%. (2019: 86.9%).
Back to Our colleagues & culture
Our culture
Our culture
Underpinning Everything we do is our ‘One Rentokil Initial’ Culture.
We have a one team mentality with a common purpose and set of values, focused on delivering a great customer experience. Our culture is characterised as customer focused, commercial, diverse, down-to-earth and innovative.
Our culture enabled the Company to be agile and responsive to the challenges that COVID-19 presented this year. Our colleagues worked tirelessly in support of our customers across our businesses.
Culture model
Our culture model includes our purpose and values, five core culture themes and ways in which we measure, monitor and report on culture.
Our purpose
Protecting People. Enhancing Lives.
Our values
Service
We are passionate about delivering excellent service to every customer.
Relationships
We value long lasting relationships with our colleagues and customers.
Teamwork
Our business is all about great teamwork – getting it right for our colleagues and customers.
Our culture
Customer focused
Firstly, we are a service company. We strive to meet our customers’ needs and our people go the extra mile to do so. We work hard to support our customers and each other. When things go wrong, we put them right, fast.
Commercial
We employ and incentivise smart people to help the Company grow by making good decisions that benefit our customers. We constantly seek out new opportunities for growth and ways to work more effectively.
Diverse
We want our workforce to reflect the diverse customers we serve. We value everyone’s talents and abilities and strive to attract, recruit and retain the best people from the widest possible pool of talent.
Down to earth
We do not like big egos. People who succeed with us are friendly, comfortable in their own skin, straightforward, seek to improve, with practical ideas and experiences, and they acknowledge the contribution of others.
Innovative
We use the latest advancements to build an innovation pipeline that sets us apart from the competition. We embrace digital technologies that help create new products and make us more efficient.
Retaining colleagues
86.9%
Service colleague retention
Our programme to increase colleague retention continues with a focus on line manager capability, induction and coaching.(2019: 86.1%).
87.7%
Sales colleague retention
Strong progress in 2020 with sales colleague retention increasing by 2.4%.(2019: 85.3%).
88.6%
Total colleague retention
Good progress in 2020 with overall colleague retention increasing by 1.7%. (2019: 86.9%).
86.9%
Service colleague retention
Our programme to increase colleague retention continues with a focus on line manager capability, induction and coaching.(2019: 86.1%).
87.7%
Sales colleague retention
Strong progress in 2020 with sales colleague retention increasing by 2.4%.(2019: 85.3%).
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Colleague engagement
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Rentokil Initial undertakes a census survey of colleagues every two years of colleague engagement and colleague enablement, delivered through an independent third party to ensure confidentiality, as well as targeted pulse surveys. We are pleased that participation rates remain high.
In 2019, the Company scored 79% for both Colleague Engagement and Colleague Enablement – 4% above High Performing norms. Colleague engagement has improved by six percentage points since 2015.
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External perspective
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In line with best practice, we also report third party analysis from the global recruitment site Glassdoor. On 31 December 2020, our ‘Company Overall’ rating was 4.1 (out of 5) and significantly ahead of the Glassdoor average of 3.5 (out of 5).
Rentokil Initial was 18th in the Glassdoor 2020 Best Companies to Work For survey.
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Supporting wellbeing and mental health
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As part of our commitment to be a world-class Employer of Choice, we know that for colleagues to perform at their best they must have overall wellbeing – both physical and mental. We support and help our colleagues to maintain wellbeing through a number of initiatives and specific awareness campaigns during the year.
Despite major disruption from the COVID-19 crisis, we have delivered growth in revenue, profit and cash in 2020. This is thanks to immense collaboration from all our colleagues to protect our business.
We are particularly proud of the way our people worked together to ensure we could continue to serve our customers throughout the pandemic, including sharing information about how to establish essential service status quickly, and learning how to most effectively navigate the crisis.