26%
Improvement in Lost Time Accidents rate
In addition, our Working Days Lost rate improved by 23% in 2020 to 8.46 (2019: 10.99). 2020 was our safest ever year.
Our colleagues & culture
A responsible employer of choice.
Record levels of safety, training and retention.
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Our approach
Rentokil Initial is committed to be a world-class Employer of Choice. While safety comes first, we also aim to attract, recruit and retain the best people from the widest possible pool of talent. We want our workforce to reflect the diverse nature of the business environment and markets in which we operate, and the customers and communities that we serve. To achieve this we are committed to best practices and policies in the workplace and to providing equal opportunities for all colleagues.
In this section you will find quick links to Safety, Colleague Development, Our Culture, and Diversity, Equality and Inclusion.
Our colleagues & culture – download this section2020 metrics
44,500
Total full-time headcount
44,500 colleagues in 83 countries (2019: 42,933, 2018: 39,480). Estimated 25% or 11,147 are female.
50%
Board diversity
50% of Board members are female (2019: 43%).
30%
Senior leadership diversity
30% of senior leaders are female (2019: 28%).
26%
Improvement in Lost Time Accidents rate
In addition, our Working Days Lost rate improved by 23% in 2020 to 8.46 (2019: 10.99). 2020 was our safest ever year.
44,500
Total full-time headcount
44,500 colleagues in 83 countries (2019: 42,933, 2018: 39,480). Estimated 25% or 11,147 are female.
50%
Board diversity
50% of Board members are female (2019: 43%).
30%
Senior leadership diversity
30% of senior leaders are female (2019: 28%).
88.6%
Colleague retention rate
Our colleague retention rate for 2020 was 88.6% up 1.7% (2019: 86.9%), on a rolling 12-month basis.
c.650
New online training content launched
In 2020, our in-house team developed c.650 pieces of new learning content. Online learning: 77% increase in views of items on U+ to 3.2m (2019: 1.8m).
680
Graduates and apprentices
Our talent pipeline had over 330 graduates and over 350 apprentices in 2020.
4.1
Glassdoor Company rating
In 2020 our rating on Glassdoor was 4.1 out of 5 (average score 3.5). Best Places to Work 2020 – 18th overall.
88.6%
Colleague retention rate
Our colleague retention rate for 2020 was 88.6% up 1.7% (2019: 86.9%), on a rolling 12-month basis.
c.650
New online training content launched
In 2020, our in-house team developed c.650 pieces of new learning content. Online learning: 77% increase in views of items on U+ to 3.2m (2019: 1.8m).
680
Graduates and apprentices
Our talent pipeline had over 330 graduates and over 350 apprentices in 2020.
4.1
Glassdoor Company rating
In 2020 our rating on Glassdoor was 4.1 out of 5 (average score 3.5). Best Places to Work 2020 – 18th overall.
From the start, our career path has been clearly defined, and every step has been supported by great people in HR and Operations. Our online academy U+ delivers great knowledge and enables us to perform at our best.
Abhishek Bachchan
Pest Control Technician in Mumbai
Health & Safety
There is nothing more important in Rentokil Initial than ensuring that ‘Everyone Goes Home Safe’ at the end of their working day. Our colleagues, their families and our customers rely on this commitment. Health and safety will always be our priority and there is no compromise on this. Our colleagues are at the heart of THE RIGHT WAY plan and health and safety is embedded in this.
Development of our colleagues
As part of our ambition to be both a world-class services company and a world-class employer of choice, throughout 2020 the Company has continued to invest significant focus and resources globally in the learning and development of our colleagues.
Our culture
Underpinning everything we do is our ‘One Rentokil Initial’ Culture. We have a one team mentality with a common purpose and set of values, focused on delivering a great customer experience.
Our strong culture enabled the Company to be agile and responsive to the challenges that COVID-19 presented this year. Our colleagues worked tirelessly in support of our customers across our businesses.
Diversity, equality and inclusion
As a Company, we strongly believe that creating a diverse and inclusive workforce which reflects the business environment in which we operate will increase colleague engagement, support innovation, enhance our reputation and boost our financial performance. Therefore Diversity, Equality and Inclusion (DE&I) remains a key priority across the Company.
Having increased our focus on diversity in recent years, we are making progress in several areas, which included being named by Management Today in 2019 as Britain’s Most Admired Company for Diversity and Inclusion. Our aim is to foster a place to work where diversity, inclusion and equality in all forms and at all levels are actively promoted and encouraged.
Having increased our focus on diversity in recent years, we are making progress in several areas, which included being named by Management Today in 2019 as Britain’s Most Admired Company for Diversity and Inclusion. Our aim is to foster a place to work where diversity, inclusion and equality in all forms and at all levels are actively promoted and encouraged.